Become
a service desk agent.
You help colleagues when their computer, phone or account doesn’t do what it should. You fix it, or make sure the right colleague picks it up. No experience needed.
What you need
- No diploma or experience
- You are patient and like explaining
- You are curious about how computers work
What you earn along the way
- Recognised IT certificates for the service desk
What you earn
Per vacancy
Your salary is listed with each vacancy. During the programme you are paid from day 1.
A day as a service desk agent.
Going through open tickets
Phone and chat: solving questions
Break
Setting up a laptop for a new colleague
Updating and closing tickets
What you do.
- Solving users’ questions and faults
- Managing accounts and passwords
- Logging and following up tickets
- Explaining in plain language
A week as a trainee.
How the 18 months work→MTWTF
- Mon to Thu
On the job with your colleague, at the employer.
- Friday
Training day: theory and practice, paid.
- All week
A dedicated coach who stays close and switches between you and your employer.
Service desk agent wanted.
Questions about
this job.
Do I need to know a lot about computers?+
No. Curiosity is enough; you learn the rest on the job and on your training day.